Privacy Policy

What we collect. We use Google Analytics, which collects: IP address (anonymized), browser and device information, pages viewed, time spent on the site, and country of origin.

Purpose and legal basis. Purpose: traffic analysis and site improvement. Legal basis: Art. 6(1)(f) GDPR (legitimate interest) — subject to your consent to analytics cookies.

Cookies. We use cookies in two categories:

• Essential — required for the site to function; no consent required.
• Analytics — Google Analytics (_ga, _gid, _gat). These require consent, which you may give or withdraw at any time via the cookie banner or your browser settings.

Analytics data is transferred to Google LLC (USA) on the basis of standard contractual clauses. Google's privacy policy: policies.google.com/privacy.

Retention period. Analytics data: 26 months by default, per Google Analytics' default settings.

This is our broadest category of data processing — it covers anyone who has contacted a real-estate agent through our platform.

What we collect. Contact details: name, email address, phone number.

Correspondence content: messages sent via the contact form, email, SMS, WhatsApp, Facebook Messenger, Instagram DM.

Phone call data: call recording, automatically generated transcription (provider: Deepgram), call summary and recommended next steps generated by AI (provider: Google Gemini). The transcript and summary are visible to the real-estate agent in the CRM system.

Qualification data: as part of the qualification process, we may ask you for: your approximate budget, planned move-in date, financing method (cash/mortgage), household composition, pet preferences, and parking needs.

Meta Lead Ads data: if you fill out a lead form on Facebook or Instagram, your data (name, email, phone) is sent to us by Meta Platforms Ireland Ltd. in accordance with its privacy policy.

Purpose and legal basis. We process your data to connect you with a real-estate agent and handle your inquiry. Legal basis: Art. 6(1)(b) GDPR (steps taken toward entering into a contract). Call transcripts and analysis: Art. 6(1)(f) GDPR (legitimate interest in documenting agreements and improving service quality). We disclose that calls are being recorded at the start of every call.

Recipients. Your data is shared with the real-estate agent or agency you contact through the platform. The agent operates independently and is a separate data controller for any further contact with you. Data may be shared with communication service providers (Telnyx, Twilio, Meta Platforms, Postmark) only to the extent necessary to deliver messages.

Retention period. Data is retained for 12 months from the last contact, or until the property-related process concludes.

Before signing a lease, we ask prospective tenants to complete an identity verification process.

What we collect:

• A scan or photo of an identity document (front and back)
• Proof-of-income documents (e.g., an earnings certificate, bank statement)
• GDPR consent records (date and time of consent, IP address, browser data)

Purpose and legal basis. Purpose: verifying identity and financial capacity before entering into a lease. Legal basis: Art. 6(1)(b) GDPR (necessary to enter into a contract) and Art. 6(1)(a) GDPR (consent to process special category data, where applicable).

Recipients. Verification documents are shared only with the real-estate agent or landlord handling that transaction.

Retention period. Verification documents are retained for the duration of the lease and for 3 years afterward (based on statute-of-limitations rules).

After signing a lease, both parties get access to the Home app.

What we collect:

Identification data: first name, last name, email address.

Payment data: the landlord's bank account number (IBAN), collected solely for rent payouts. Online payments are processed by the payment operator PayU SA (Poland) — we do not store payment card numbers or payment data.

Payment history: rent amount, due dates, payment dates, and the status of each payment (paid, overdue, released).

Messages: correspondence between tenant and landlord within the Home app, including attached files and photos.

Documents: the signed lease agreement in PDF format and other documents shared by either party.

Push tokens: device identifiers used to send push notifications (e.g., reminders about an upcoming due date).

Purpose and legal basis. Purpose: performing the lease — handling payments, communication between parties, and record-keeping. Legal basis: Art. 6(1)(b) GDPR (performance of a contract).

Recipients. Payment-related data is shared with PayU SA (ul. Grunwaldzka 182, 60-166 Poznań, Poland) as the payment operator. PayU is a separate data controller for payment transactions. Push notifications are sent via the Expo platform (Expo Inc., USA) on the basis of standard contractual clauses.

Retention period. Home app data is retained for the duration of the lease and for 5 years afterward (based on tax and accounting requirements).