Terms of Service

2.1. Availability and nature of the data. The public site is free to use for everyone, with no registration required. The data shown (property prices, interest rates, notarial transactions, demographic data, developer data) comes exclusively from publicly available government and institutional sources: GUS (Statistics Poland), NBP (National Bank of Poland), GUGiK RCN, GUNB, Eurostat, and OpenStreetMap.

2.2. No accuracy guarantee. The Operator makes reasonable efforts to keep the data shown accurate and current, but: the data is provided for informational purposes only; the Operator is not responsible for its completeness, accuracy, or currency; the data may lag behind actual market conditions due to the publication schedules of the source institutions (e.g., NBP data is updated quarterly).

2.3. No financial or investment advice. Content shown on the site, including calculator results (mortgage calculator, rent-vs-buy calculator, affordability calculator), does not constitute financial, investment, legal, or tax advice. The Operator is not a licensed financial advisor. Any financial or investment decisions should be made independently or after consulting an appropriately licensed professional.

2.4. Notarial transaction data (RCN). The site shows notarial transaction price data from the GUGiK RCN registry. This data reflects past notarial-deed prices and is neither an offer price nor a guarantee of a property's current market value.

2.5. Developer registry. Information about developers and their projects comes from the Art. 19b registry maintained by GUNB (BDR) and is shown for informational purposes. The Operator does not verify the currency of developer data and is not responsible for inaccuracies in the source registry.

2.6. No automated scraping. Automated bulk data collection from the Platform (scraping, crawling) without the Operator's prior written consent is prohibited. Normal use of the site through web browsers is permitted. The Operator reserves the right to block IP addresses that violate this rule.

4.1. Listing status. Property listings published on the Platform are posted by independent real-estate agents using the Pro dashboard. The Operator is not a party to transactions between people interested in a property and agents or landlords.

4.2. Inquiry form. By submitting an inquiry form about a listing, you consent to your contact details (name, email, phone, message) being shared with the agent handling that listing. The agent is a separate data controller with respect to any further communication with you.

4.3. Multi-channel contact. Depending on the agent's configuration, contact may take place via: email, SMS, WhatsApp, Facebook Messenger, Instagram DM, or phone. By using the inquiry form, you accept that you may be contacted through any of these channels.

4.4. Phone calls and transcription. Phone calls made through the Platform may be: handled by an AI-based voice assistant (Ultravox) acting on behalf of the real-estate agent; recorded and automatically transcribed (transcription provider: Deepgram); analyzed by AI systems (Google Gemini) to generate a call summary and suggested next steps for the agent. We disclose that a call is being recorded at the start of every call. The transcript and summary are visible only to the agent handling that inquiry.

4.5. Qualification form. An agent may send you a qualification form asking about, among other things, your budget, move-in timeline, financing method, and household composition. Completing the form is optional but may help match you to a suitable listing faster.

4.6. Agent liability. The Operator is not responsible for the content of listings, the accuracy of information provided by agents, or the outcome of transactions between users and agents. Any complaints about working with an agent should be directed to the agent directly or to the relevant supervisory body (the Polish Real Estate Federation, UOKiK).

7.1. Access to the app. After signing a lease, the landlord and tenant receive access to the Home app via an individual link (magic link) sent by email. Using the Home app is free for landlords and tenants.

7.2. Online payments. Tenants can pay rent online through the Home app. Payments are processed by the payment operator PayU SA (ul. Grunwaldzka 182, 60-166 Poznań, Poland), an independent payment services provider. Available payment methods: payment card, Apple Pay, Google Pay, BLIK, Klarna, PayPo, installment payment — availability of individual methods may depend on PayU SA's current offering. The Operator does not store payment card numbers or payment data — transactions are handled entirely by PayU SA. Fees for using the payment platform may be charged according to the Operator's current price list, which the landlord is informed of when activating the Home app.

7.3. Confirming cash and bank-transfer payments. A tenant may log a cash or bank-transfer payment in the app. The landlord confirms receipt of the payment. Both parties are notified when a payment's status changes.

7.4. Payment notifications. The Home app sends automatic reminders as a rent due date approaches (7 days, 3 days, and 1 day before) and notifications about payment status. Notifications are delivered via the Expo Inc. (USA) push system.

7.5. In-app communication. The Home app lets tenants and landlords exchange text messages and files. Messages are stored on the Operator's servers for the duration of the lease and for 5 years afterward.

7.6. Third-party access. A landlord may invite a co-landlord or property manager to the app. A tenant may invite a roommate. Each invited person gains access to data related to that lease.

7.7. End of tenancy. Once a lease ends (its end date passes), access to the Home app is automatically deactivated. Documents and payment history remain available for the period required by law (generally 5 years).

8.1. Access and registration. Access to the Pro dashboard requires registration and is paid according to the current price list at polandhousing.com/pro. Registration is available to real-estate professionals.

8.2. Agent responsibility. An agent using the Pro dashboard is responsible for:

• the accuracy and currency of published listings,
• complying with applicable law in their activities (including real-estate brokerage regulations),
• complying with GDPR with respect to lead and tenant personal data processed through the Pro dashboard,
• obtaining the required consents from their clients to record and transcribe phone calls.

8.3. Telephony and AI services. The Pro dashboard offers telephony services (SMS, WhatsApp, voice calls) and AI tools (Ultravox voice assistant, Deepgram transcription, Gemini analysis). These services are billed based on usage according to the following rates:

The Operator reserves the right to change rates with 30 days' notice.

8.4. Meta ad campaigns. The Pro dashboard lets you create Facebook and Instagram ad campaigns via Meta Platforms Ireland Ltd. The Operator acts as a technical intermediary — responsibility for ad content and campaign budgets rests with the agent. Meta's own terms of service apply independently of these Terms.

8.5. Listing import from portals. The listing-import feature (OLX, Otodom, Gratka, Morizon, Szybko) may only be used to import listings the agent authored or has the right to manage. Importing other parties' listings without their consent is not permitted.